Shipping Policy
Shipping Policy:
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Thank you for choosing our products! We strive to provide you with a seamless and efficient shipping experience. Please note the following details regarding our shipping policy in compliance with UK law:
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1. Dispatch Times:
- Our dispatch times are typically 2-3 business days (excluding weekends and public holidays).
- Orders placed after 1:00 PM GMT will be processed the following business day.
2. Delivery Methods:
- We offer various delivery methods, including standard shipping and expedited options, depending on your preference and urgency.
- We utilise reputable shipping carriers to ensure the secure and timely delivery of your orders.
- Please be aware that the chosen delivery method may affect the estimated delivery date.
3. Delivery Rates:
- We offer competitive shipping rates based on the weight, size, and destination of your order.
- Shipping costs will be calculated and displayed at the checkout, allowing you to review the charges before finalizing your purchase.
4. Delivery Addresses:
- Please ensure that the provided shipping address is accurate, complete, and up to date.
- We are not responsible for any delays or undelivered orders resulting from incorrect or incomplete shipping addresses provided by the customer.
5. Tracking and Notifications:
- Once your order has been dispatched, we will provide you with tracking information to monitor the progress of your delivery.
- You will also receive notifications via email or SMS regarding the status of your shipment, including any potential delays or issues.
Returns Policy
We want you to be completely satisfied with your purchase. If for any reason you are not, please review our returns policy outlined below, which adheres to UK consumer rights:
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1. Eligibility for Returns:
- You may request a return within 14 days of receiving your order.
- Items must be unused, in their original condition, and in the original packaging.
- Certain products, such as perishable goods or personalized items, may not be eligible for return due to health and hygiene reasons or customization.
2. Return Process:
- To initiate a return, please contact our customer service team within the designated return period.
- Provide your order details and a clear reason for the return. We may require supporting evidence, such as photographs, for damaged or defective items.
- Our customer service team will guide you through the return process and provide you with instructions for returning the product.
3. Return Shipping:
- Customers are responsible for the shipping costs associated with returning the item, unless the return is due to our error or a defective product.
- We recommend using a trackable shipping service to ensure the safe return of the item.
4. Refunds and Exchanges:
- Once the returned item is received and inspected, we will notify you of its status and proceed with the appropriate resolution.
- Refunds will be issued to the original payment method used during the purchase.
- Exchanges for an alternative product may be offered, subject to availability and agreement with the customer.
Please note that this shipping and returns policy is subject to the laws and regulations of the United Kingdom, and any disputes will be resolved in accordance with UK consumer law.
If you have any further questions or require additional assistance, please do not hesitate to contact our customer service team. We are here to help!